PRIVACY POLICY
The privacy policy outlines how "El Basico Skincare LLP" uses and protects any information provided by users on its website.
"El Basico Skincare LLP" is committed to ensuring that your privacy is protected. Should we request for certain information to identify you on your next visit, you can be assured that it will only be used in accordance with this privacy statement.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
Collection of Personal Information
- Information You Provide:
We collect Personal Information that you voluntarily submit through our Platform, including during registration, product purchases, and participation in promotions. This may include your name, postal address, email address, phone number, and payment information. We also collect information you provide through our customer service channels, surveys, and social media platforms.
- Automatic Collection:
We automatically gather certain information whenever you interact with our Platform. This includes details about your usage patterns, interactions with our content, and technical data such as your browser type, IP address, and operating system. We use cookies and similar technologies to enhance your experience on our Platform, customize content, and collect aggregate data.
- Information from Other Sources:
We may receive information about you from third parties, including updated delivery details, social media interactions, and demographic data. This information helps us tailor our offerings and improve our services. Please note that the Company is not responsible for the privacy practices of third-party websites.
Types of Personal Information Collected
The categories of Personal Information we collect and process include, but are not limited to:
- Contact details: Name, email address, postal address, phone numbers, country of residence
- Demographic information: Date of birth, language preference, location data
- Transaction details: Purchase history, payment information, product preferences
- Technical data: IP addresses, device information, browsing patterns
- Social media information: User ID, profile picture, posts, and other content shared with us
Purpose of Collecting Personal Information
We use your Personal Information for various purposes, including but not limited to:
- Verifying your identity
- Processing product purchases and transactions
- Communicating with you regarding your account and orders
- Responding to your inquiries, reviews, and feedback
- Conducting marketing research and tailoring our content and offers to your preferences
- Complying with legal obligations and enforcing our terms and conditions
- Preventing fraud and other illegal activities
- Improving our products, services, and overall customer experience
We may also generate anonymized and aggregated data from your interactions with our Platform, which is not considered Personal Information and is used for internal analysis and research purposes.
Sharing of Personal Information
We share your Personal Information only with authorized parties, including:
- Affiliates and third-party service providers who assist us in delivering our services, such as payment processors, courier companies, and customer support providers
- Legal entities involved in potential business mergers, acquisitions, or transactions
- Law enforcement or other legal entities when required by law or to protect the rights, property, or safety of our Customers or the public
We do not rent or sell your Personal Information to third parties.
Retention of Personal Information
We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We take appropriate measures to protect your data from unauthorized access, use, or disclosure.
Withdrawal of Consent
You may withdraw your consent to the collection, use, or disclosure of your Personal Information at any time by contacting us at support@elbasico.in. However, any processing carried out prior to your withdrawal will remain lawful. We may still retain your information to comply with legal obligations or resolve disputes.
Disposal of Personal Information
When your Personal Information is no longer needed, we take steps to securely delete or anonymize it.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and then data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any other information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Customer Comments and Content
Any information you post on our Platform, including comments and other content, may be visible to third parties. We are not responsible for the use of this information by others.
Third-Party Links
Our Platform may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. Please review their privacy policies before using them.
Third-Party Analytics
We use third-party analytics services to evaluate your use of our Platform and improve our services. These providers may use cookies and other technologies to collect and analyze data, with your consent.
Employment Opportunities
If you submit your resume or other information for employment consideration, we will keep it confidential and use it solely for recruitment purposes.
Security
We use appropriate security measures to protect your Personal Information against unauthorized access, disclosure, or misuse, considering the sensitivity of the data.
Privacy Concerns
If you have any concerns or questions about your privacy, please contact our Grievance Office:
Grievance Office:
El Basico Skincare LLP
Opal Square, Unit No 914, 9th Floor, Plot No C-1, Main Road, Wagle Industrial Estate, Thane (W) – 400604
Phone: +91
Email: support@elbasico.in
Time: Monday to Friday (10:00 AM to 6:00 PM)
If you believe any information we hold about you is incorrect, please contact us promptly to correct it.
