REFUND & RETURN POLICY
Refund & Cancellation Policy
At El Basico, your satisfaction is our top priority. We are committed to providing you with exceptional products and ensuring a delightful experience.
Refund Policy
We understand that skincare is a personal choice, and we want you to be completely satisfied with your purchase.
We offer a full refund for any full-priced, unopened, and unused merchandise returned to our warehouse within 7 days from the date of delivery, under the eligibility terms and conditions of the company.
If you need to return a product, please contact us, and we will arrange for a reverse pickup from most locations in India.
Important Notes:
- If you receive any opened merchandise, you may reject it at the time of delivery.
- We cannot offer exchanges or refunds on sale items or on any opened or used products.
- El Basico Skincare LLP is not liable for any damage that occurs post-delivery.
Your refund will be initiated as soon as the returned product reaches our nearest warehouse, and you will be notified via SMS and email.
Return Policy:
If you wish to return a product, please follow the steps below:
- Request a Return/Replacement:
Raise a return or replacement request within 7 days from the date of delivery if you received an incorrect or expired product by contacting us at support@elbasico.in.
- Review Process:
Allow us 2 working days to review your return request.
- Verification and Refund/Replacement:
Once we receive the returned product(s), we will verify them against your claim and initiate a replacement or refund accordingly. Please note that replacements are subject to stock availability.
Eligible Returns and Refunds
- Wrong product delivery
- Expired product delivery
- Damaged product delivery
For any concerns or queries, please reach out to our customer support team : support@elbasico.in
