SHIPPING POLICY

At El Basico Skincare LLP, we strive to ensure a smooth and efficient delivery process for all our customers. Please read the following information to understand our shipping policies.

  1. Order Processing Time

   Orders are typically processed and dispatched within 3 to 5 business days (excluding Sundays and public holidays) from the time your order is placed on our website.

  1. Logistics and Shipping

   We work with trusted third-party logistic partners ("Logistic Partners") to facilitate the shipment and delivery of your products. Once your order is handed over to the Logistic Partner, you will receive an email with a tracking link to monitor your shipment's progress.

  1. Shipping Locations

   While we aim to deliver products throughout India, we may periodically restrict service to certain areas based on our discretion. Please note that this may affect the availability of delivery in select locations.

  1. Prepaid Orders Only

   Currently, we only accept prepaid orders. The 'Cash on Delivery' (COD) option is not available at this time. 

  1. Shipping Charges

   Shipping fees may apply and can vary depending on factors such as product value, type, delivery location, and payment method. In the event that shipping charges are applicable, these will be collected on behalf of the Logistic Partner. Please note that shipping fees are non-refundable, except in cases where the product is found to be defective, damaged, or incorrect (as verified by us). 

  1. Risk and Ownership

   Once your order has been successfully delivered, ownership and responsibility for the product is passed to you. This means that any risk associated with the product is transferred to you upon receipt.

Thank you for shopping with El Basico. We appreciate your trust and are committed to ensuring that your products reach you safely and efficiently.