Shipping policy

At El Basico Skincare LLP, we strive to ensure a smooth and efficient delivery experience for all our customers. Please read the following information to understand our shipping policies.

1. Order Processing Time

Orders are typically processed and dispatched within 1-2 business days from the date your order is placed on our website, excluding Sundays and public holidays.

During sales, product launches, festive periods, or periods of high order volume, dispatch may take slightly longer.

2. Logistics and Shipping

We work with trusted third-party logistics partners to facilitate the shipment and delivery of your products.

Once your order has been dispatched, tracking details will be shared with you via email, SMS, and/or WhatsApp, where applicable, so you can monitor the progress of your shipment.

3. Shipping Locations

We aim to deliver our products across India, subject to the serviceability of our Logistics Partners.

Certain PIN codes or locations may occasionally be unavailable or temporarily restricted based on courier serviceability or other operational factors.

4. Payment Options

We currently accept both prepaid orders and Cash on Delivery (COD).

COD availability may depend on the serviceability of your delivery PIN code.

5. Shipping Charges

We currently offer free shipping across India on eligible orders placed through our website.

No standard shipping charges will be added to your order unless otherwise clearly communicated at checkout as part of a specific offer, service, or delivery requirement.

6. Risk and Ownership

Once your order has been successfully delivered to the shipping address provided at checkout, ownership and responsibility for the products pass to you.

Thank you for shopping with El Basico. We appreciate your trust and are committed to ensuring that your products reach you safely and efficiently.